Contact Us

Postal Address

PO BOX 651, Moonee ponds VIC 3039


7/707 Mt Alexander Rd, Moonee Ponds VIC 3039


1300 28 29 40


+61 3 8640 0862

    Our departments work across Victoria and Western Australia.

    National Positive Behaviour Support head office address is:
    7/707 Mt Alexander Rd, Moonee Ponds VIC 3039

    National Occupational Therapists address is:
    7/707 Mt Alexander Rd, Moonee Ponds VIC 3039.

    National Psychology office address is:
    4/707 Mt Alexander Rd, Moonee Ponds VIC 3039.

    National Positive Behaviour Support, National Psychology and
    National Occupational Therapists office address is:
    161 Ryrie St, Geelong VIC 3220

    Our service areas are:
    Melbourne & Regional Victoria
    Western Australia

    Postal address:
    PO. Box 651, Moonee Ponds VIC 3039

    Our Contact Details:
    Tel: 1300 803 259
    Fax: +61 3 8640 0862
    Email: [email protected]
    Web address:

    How do I make a complaint or provide feedback?

    If you have a concern about your current NDIS supports or services, it is important that you talk about it. We value all complaints and feedbacks we receive. This helps us to improve our service and continue providing you with the highest quality of care you deserve.

    If you have any complaint or feedback of our service or staff member, you can submit a complaint to us or NDIS Quality and Safeguards Commission.

    All information we receive will be lodged with Centro Assist and will be treated with sensitivity, respect and privacy at all times.

    You can provide complaint or feedback by phone and email or by filling out the form below.

    Phone: 1300 28 29 40

    Email: [email protected]

    Complaint or Feedback

    If you feel comfortable, we encourage you to raise your concerns with us first so we can seek to address the issue and provide you with a resolution as soon as possible. However, if you prefer, you can also contact the NDIS Quality and Safeguards Commission.

      How to make a complaint to NDIS Quality and Safeguard Commission

      What is NDIS Quality and Safeguard Commission?

      The NDIS Quality and Safeguards Commission (NDIS Commission) is an independent government body that works to improve the quality and safety of NDIS funded services and supports.

      How to contact NDIS Commission?

      A complaint can be made to the NDIS Commission by:

      Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.

      National Relay Service and ask for 1800 035 544.

      Completing a complaint contact form.

      What complaints can you raise with NDIS?

      The NDIS Commission can take complaints from anyone about:

      • NDIS services or supports that were not provided in a safe and respectful way
      • NDIS services and supports that were not delivered to an appropriate standard
      • How an NDIS provider has managed a complaint about services or supports provided to an NDIS participant

      For more information please visit: NDIS Commission complaints page