Your privacy is important to us. National Positive Behaviour Support recognises the importance of protecting your privacy and the confidentiality of your personal information.
This Privacy Procedure explains how National Positive Behaviour Support collects, holds, uses and discloses your personal information.
National Positive Behaviour Support is bound by the Privacy Act 1988 (Cth) and must adhere to the Australian Privacy Principles in relation to collecting, holding, using, disclosing, securing and allowing access to your personal information.
As a Registered Provider of services under the NDIS, National Positive Behaviour Support must also comply with the privacy provisions of the National Disability Insurance Scheme Act 2013 and the National Disability Insurance Scheme (Code of Conduct) Rules 2018.
Personal information is any information or opinion that can identify or be used to identify an individual. National Positive Behaviour Support may collect and hold personal information from its donors, supporters, volunteers, contractors, job applicants, visitors and other individuals.
National Positive Behaviour Support may collect health or other sensitive information, such as information about your health. National Positive Behaviour Support may share health or other sensitive information with primary and allied healthcare provider partners and for service delivery and program purposes.
They may also share with National Positive Behaviour Support health or other sensitive information they may have collected about you. By providing health or other sensitive information to National Positive Behaviour Support, an individual consents to National Positive Behaviour Support collecting this information and disclosing it for the purposes set out in this Privacy Procedure.
When an individual visits or uses a web site of National Positive Behaviour Support, personal information may be collected automatically through cookies including IP address and/or domain name, operating system (type of browser and platform), and the date, time and length of visit to the website.
This information is primarily used for the compilation of statistical information about the use of the website. Cookies may also be used to assist National Positive Behaviour Support and our third- party providers present targeted and customised advertising to an individual on our website and/or on third party websites.
Web site traffic
National Positive Behaviour Support uses Google Analytics to track visits to its web site. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website.
Google Analytics collects information anonymously. It reports web site trends without identifying individual visitors.
Links to other websites
The information we may collect
Your name and contact details such as e-mail, address and phone numbers; date of birth, gender and financial information (e.g. bank account or credit card details) if you are donating; requesting or providing goods or services from or to National Positive Behaviour Support
Details of donor’s donation history, emails, letters and other interactions with National Positive Behaviour Support
Health information such as information about your health condition(s), medications you use and your primary and allied medical practitioners
Information provided within applications for employment or volunteer with National Positive Behaviour Support
Responses to questions, surveys or queries that National Positive Behaviour Support may ask you Information required to improve the services and information we provide.
We may also collect your personal information from other web sites, directories, databases and social media sites.
How we collect your information
There are several ways in which National Positive Behaviour Support collects information. Directly from you in several ways (but not limited to):
Over the phone
Via the web site
When we deliver a service or program to you
Forms, coupons, registrations, surveys, feedback requests, and other correspondence (both in writing and electronically)
When attending a National Positive Behaviour Support event, activity, seminar or an activity supporting National Positive Behaviour Support Through social media messages or conversation
When you interact with us
Where possible, we will collect your personal information directly from you or your nominated representatives. However, there may be circumstances in which we need to collect your information from other people or organisations.
If we collect personal information about you from a third party and it is unclear that you have consented to the disclosure of your personal information to us, we will take reasonable steps to contact you and ensure that you are aware of the circumstances surrounding the collection and purposes for which we have collected your personal information.
If you have provided us with information about another person, then you need to tell that other person that you have done so, that they have a right to access their information and that they can refer to the Privacy Procedure for information on how National Positive Behaviour Support will handle their personal information.
Disclosing your information
National Positive Behaviour Support will only use and disclose your personal information for the purposes described under the heading ‘How we use your information’ and in accordance with the Privacy Act, the Australian Privacy Principles.
As a Registered Provider of services under the NDIS, National Positive Behaviour Support also comply with the privacy provisions of the National Disability Insurance Scheme Act and the National Disability Insurance Scheme (Code of Conduct) Rules.
National Positive Behaviour Support will not disclose personal information about you to any other individuals or organisations unless authorised by law (including in emergency situations or to assist law enforcement).
National Positive Behaviour Support engages with a range of suppliers, contractors and partners, service providers and other third parties to whom your personal information may be disclosed to enable the activities and functions of National Positive Behaviour Support. They may include (but not limited to):
Information technology service providers Marketing agencies
Banks and credit card companies Recruitment agencies
Government and regulatory bodies, including the National Disability Insurance Agency, Medicare, the Department of Social Services, the Department of Health and Human Services, and the Australian Taxation Office.
People acting on your behalf including your nominated representatives, legal guardians, executors, trustees and legal representatives. Lawyers, auditors, banks and other advisors appointed by National Positive Behaviour Support or acting on its behalf.
Situations where disclosure is required by law, including where required by the police, the Disability Services Commissioner, or to comply with compulsory notices from courts of law, tribunals or government agencies.
National Positive Behaviour Support may also use and disclose your personal information to overseas providers such as information technology cloud service providers. We take reasonable steps through our agreements with third-party providers to comply with our security guidelines, this Privacy Procedure, and all relevant privacy laws in Australia.
National Positive Behaviour Support takes reasonable steps to make sure that these organisations will protect the privacy of your personal information, in accordance with this Privacy Procedure.
Disclosing your information
If you wish to opt out of communications you are currently receiving, use any of the clear links that we provide in all our digital communication (like email or SMS) or call National Positive Behaviour Support on 0422 729 214 or email us at email@example.com
How we store your information
National Positive Behaviour Support understands the importance of protecting your personal information from misuse, loss, and unauthorised access or use. We will take all reasonable steps to ensure that your personal information is secure.
National Positive Behaviour Support holds your personal information securely through physical and electronic means. We have restricted physical access to our offices, hard-copy files are stored in secure cabinets and storerooms, and staff are trained in our privacy procedures.
We use security encrypted response forms to protect the personal and financial information you provide us over the Internet and secure online payment systems, our in-house IT system is secured with a firewall and anti-virus scanners, your information is stored in secure databases and only authorised staff have access to your information – and only when it is required.
National Positive Behaviour Support will destroy or de-identify your personal information when we no longer need it for the purpose for which it was collected, unless the law requires otherwise. If you send us your personal information when we don’t ask for it, we will determine whether or not the information is related to one or more of our activities. If the information is not relevant to what we do, we may destroy or de-identify the personal information if it is lawful and reasonable to do so.
How to access and correct your information
You have a right to access, update and correct personal information that National Positive Behaviour Support holds about you.
Before providing access to or correcting your personal information, we may require you to verify your identity. In the unlikely event that we are unable to provide you with access to your personal information (for example, where granting you access may infringe on someone else’s privacy), we will provide you with written reasons for denying access.
It is OK to change your mind about your consent to collect and share your information, but you need to let us know of your change in your wishes.
Requests for access to personal information or questions about this Privacy Procedure can be emailed to firstname.lastname@example.org
Enquiries, feedback and complaints
We welcome your feedback. Enquiries or concerns about privacy matters, including complaints about how National Positive Behaviour Support handles personal information, should be made in writing as detailed below under the heading ‘Contacting us’. National Positive Behaviour Support will respond to all enquiries and complaints within 30 days.
If you would prefer to deal with us anonymously, you are not required to provide your personal information unless we are required by law to deal only with identified individuals, or it is impractical for us to deal with individuals who have not identified themselves.
If you are not satisfied with how we have handled your matter, you may wish to contact the Office of the Australian Information Commissioner (OAIC) at
If you wish to make a complaint about our privacy practices, please read the National Positive Behaviour Support Feedback and Complaints Procedure and then:
Complete and submit a National Positive Behaviour Support Feedback and Complaints Form OR
Submit a written complaint by email to email@example.com
Submit a written complaint by post to:
Chief Executive Officer
National Positive Behaviour Support PO Box 385
Niddrie VIC 3041
Please contact us if you:
– Have any enquiries related to the Privacy Procedure of National Positive Behaviour Support
– Would like to know what personal information National Positive Behaviour Support holds about you and how you can gain access to it, or you would like to correct or update it
– Believe that your privacy has been breached
– Believe that National Positive Behaviour Support has breached the Australian Privacy Principles, the Privacy Act, the National Disability Insurance Scheme Act, or the National Disability Insurance Scheme (Code of Conduct) Rules and you wish to make a complaint.
You can contact National Positive Behaviour Support by:
– Writing: National Positive Behaviour Support, PO Box 385, Niddrie VIC 3041 Emailing: firstname.lastname@example.org
– Calling: 0422 729 214 9am and 5pm, Monday to Friday
Updates to this Privacy Procedure
This Privacy Procedure may be updated from time-to-time and published on the National Positive Behaviour Support website.